FAQ
FREQUENTLY ASKED QUESTIONS
Where are you located?
United By Altitude operates from the United by Altitude Head Office in Stockholm, Sweden.
How can I contact you?
You can reach us by email at info@unitedbyaltitude.com
How much is shipping?
The cost of shipping is 75 SEK per order.
How can I cancel my order?
If you want to cancel an order, you can do this by sending an email to info@unitedbyaltitude.com. Please state what items you wish to cancel as well as the order number found in your order confirmation. If the order has already been sent to you, you can still cancel the order within 14 days after the delivery. Note that in such cases shipping costs will not be refunded. You will at your own expense ship the items back to us. Naturally, the returned items must be in perfect conditions.
How do I return an item?
Go to the Customer Service section ”Return Policies” for more information about our rules and routines for returns.
How can I pay my order?
You can pay using Visa and MasterCard.
I've lost my password, how can I get it back?
Instructions for how to find your password are available at the login page.